At HammGlobal, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unwashed, and in original condition
- Items must be returned in the original packaging
- Proof of purchase (order number or receipt) is required
Please note: We do not accept returns for items that are worn, damaged, or altered after delivery.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products
- Items marked as final sale
- Gift cards (if applicable)
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Return Shipping
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us with photos of the issue.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the product
We will arrange a replacement or refund at no additional cost to you.
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you’ve done all of the above and still have not received your refund, please contact us.
Contact Us
For any questions regarding returns or refunds, please reach out: